Email Templates

How the Email System Works

Slotara's emails are built from two layers:

┌──────────────────────────────────────┐
│          Email Layout                │
│  (header, logo, footer wrapper HTML) │
│                                      │
│   ┌──────────────────────────────┐   │
│   │      Email Template          │   │
│   │  (subject + body content)    │   │
│   │  inserted at @{{BODY}}        │   │
│   └──────────────────────────────┘   │
└──────────────────────────────────────┘
  1. Email Layouts — the outer HTML shell shared by all emails (logo, colours, header, footer)
  2. Email Templates — the subject line and body content specific to each email event
  3. At send time, the template body is injected into the layout at the {{BODY}} placeholder

Email Layouts

Admin → Email Layouts
Field Description
Name Internal label for this layout
Body Full HTML including {{BODY}} where template content is injected
Is Active Only one layout can be active — it applies to all outgoing emails

{warning.fa-exclamation-triangle} Your layout HTML must contain {{BODY}}. Without it, all outgoing emails will render completely empty.

Admin — Email template editor showing subject, HTML body, and placeholder reference

Email Templates

Admin → Email Templates
Field Description
Slug System identifier — do not change (used in code to look up the template)
Name Friendly display name for the admin interface
Subject Email subject line — supports {{PLACEHOLDER}} syntax
Body HTML email body — supports {{PLACEHOLDER}} syntax
Is Active Toggle off to revert to the built-in default template

{primary.fa-info-circle} Disabling a template does not stop that email — it falls back to the built-in default. To stop an email entirely, disable it in code.

Available Templates

Slug Triggered When
booking_confirmation Client completes a booking (paid or free)
booking_cancellation A booking is cancelled by client or staff
admin_contact_reply Admin replies to a contact form submission
contact_confirmation Client submits the contact form successfully

Placeholder Reference

Use {{PLACEHOLDER}} syntax anywhere in a subject or body field.

Universal placeholders — available in all templates:

Placeholder Inserts
{{SITE_NAME}} The platform name (from Settings → Branding)
{{SITE_EMAIL}} The from email address
{{SITE_LOGO}} Absolute URL to the logo image
{{CURRENT_YEAR}} Current 4-digit year (for copyright lines)
{{RECIPIENT_NAME}} Full name of the email recipient
{{RECIPIENT_EMAIL}} Email address of the recipient

Booking placeholders — available in booking confirmation & cancellation:

Placeholder Inserts
{{NAME}} Client's name
{{SERVICE}} Name of the booked service
{{PROVIDER}} Name of the assigned provider
{{DATE}} Formatted booking date
{{TIME}} Booking start time
{{CANCEL_URL}} Unique cancellation link for the client

Contact reply placeholders — available in admin_contact_reply:

Placeholder Inserts
{{MESSAGE}} The client's original message from the contact form
{{REPLY}} The admin's reply text
{{CONTACT_US_URL}} Link back to the contact page

Live Preview

Click Preview on any template to open a rendered email with realistic sample data — before sending it to any real address.

Email template live preview showing a rendered booking confirmation email with sample data

Use the preview alongside the Send Test Email button in Settings → Email to verify end-to-end delivery and rendering in your email client before going live.