Contact Inbox

Navigation Badge

The Inbox sidebar item shows a red badge with the count of unread New messages. The badge disappears when all messages are moved to In Progress or Resolved.

Admin — Contact Inbox list showing sender, subject, status, and unread badge count in sidebar

Message Statuses

Status Meaning Badge Colour
New Just received, not yet acted on Red
In Progress Being reviewed or handled Orange
Resolved Fully addressed and closed Green

Messages stay in the inbox permanently until explicitly deleted. Status is purely for your workflow — it does not notify the customer.

Replying to a Customer

Admin — Contact Inbox message view showing sender details, message body, and reply form
  1. Find the message in Admin → Inbox
  2. Click the Reply action button (paper plane icon)
  3. Type your response in the modal
  4. Click Send Reply

What happens automatically:

  • Your reply and timestamp are saved to the database
  • An email is sent to the customer using the admin_contact_reply template — including their original message and your response
  • Message status is automatically set to Resolved
  • The Replied column shows a green checkmark

{primary.fa-reply} You can reply multiple times. Each reply sends a fresh email. Change status back to In Progress to track follow-ups.

Bulk Actions

Select multiple messages using the checkboxes, then use the bulk action menu:

Action Effect
Mark as In Progress Sets all selected messages to In Progress
Mark as Resolved Sets all selected messages to Resolved
Delete Permanently removes the selected messages

{danger.fa-ban} Bulk Delete is permanent — there is no recycle bin. Mark messages as Resolved instead of deleting them if you want to keep the conversation history.

The Public Contact Form

The contact form is available at /contact. It supports:

Feature Details
Fields Name, Email, Phone, Inquiry Type, Message
reCAPTCHA v3 Invisible bot protection (when configured in Settings)
Confirmation Email Sent to the submitter with the contact_confirmation template
Admin Notification Email sent to the configured contact_email address
Inbox Entry Message is saved to the database immediately

{warning.fa-cog} If contact submissions are not appearing in the inbox, verify your queue worker is running — inbox entries are dispatched as queued jobs.