Services

• Service Fields
• Creating a Service
• Virtual Sessions & Video Calls
• Assigning Providers
• Availability & Slots
• Pricing & Payments

Service Fields

Creating a Service

1. Go to Business Panel → Services → New Service
2. Fill in the Name, Description, Duration, and Price
3. Upload a cover Image (recommended: 800×500px, JPG or PNG)
4. Toggle Requires Payment if clients must pay at booking
5. Toggle Is Active on
6. Save — the service is now visible on your booking page

{primary.fa-lightbulb-o} Set Duration accurately — it determines how many bookings fit in a day. A 60-minute service with a provider working 9am–5pm generates 8 available slots.

Virtual Sessions & Video Calls

Any service can be marked as virtual to support online/video appointments. The Virtual Session section appears at the bottom of the service edit form.

Option A — Google Meet (auto-generated)

Best for providers who use Google Calendar sync.

1. Toggle This is a virtual / online service → ON
2. Leave Auto-generate Google Meet link → ON (default)
3. Save

When a client books this service, a unique Google Meet link is automatically created via the Calendar API and:

• Stored on the booking record
• Included in the customer confirmation email as a "Join Video Call" button
• Included in the provider notification email
• Added to the .ics iCal file as X-GOOGLE-CONFERENCE (shows natively in Google Calendar and Apple Calendar)
• Shown in Business Panel → Bookings → View as a clickable link

{primary.fa-info-circle} Google Meet generation requires the provider to have Google Calendar sync connected (Manage → Integrations → Calendar Sync). If the provider is not connected, no Meet link is generated — the custom URL fallback is used instead.

{warning.fa-lock} Meet links are immutable — once generated for a booking, rescheduling or updating the booking never overwrites the link. This ensures clients always have a working URL.

Option B — Custom video URL (Zoom, Teams, etc.)

Best when you have a static room URL or prefer not to use Google Meet.

1. Toggle This is a virtual / online service → ON
2. Toggle Auto-generate Google Meet link → OFF
3. Paste your Zoom, Teams, or other https:// URL in Custom Video Call URL
4. Save

The custom URL is sent to all clients booking this service. Every booking for this service uses the same room link.

Link priority in emails

The email system resolves the video call link in this order:

booking.meet_link     (auto-generated Google Meet, if available)
  → service.video_link  (your custom Zoom / Teams URL)
    → (no button shown)

If Google Meet generation is disabled and no custom URL is set, the "Join Video Call" button is simply omitted from the email.

Assigning Providers

Each service can be delivered by one or more providers. Clients choose a provider when booking.

To assign providers:

1. Edit the service
2. Open the Providers tab
3. Check each provider who offers this service
4. Save

{warning.fa-exclamation-triangle} A service with no providers assigned will not appear on the booking page — even if the service itself is active. Always assign at least one active provider.

Availability & Slots

Available time slots are calculated dynamically at booking time. The slot engine respects:

Provider works: 9:00 – 17:00
Service duration: 90 minutes

Generated slots:
  09:00 → 10:30
  10:30 → 12:00
  12:00 → 13:30
  13:30 → 15:00
  15:00 → 16:30

Total: 5 slots per day

{success.fa-check-circle} Slots are generated in real time — no pre-population or caching. A slot only appears if it is genuinely available the moment the customer views the page.

Pricing & Payments

See Stripe Payments for full setup instructions including webhook configuration.